Posts Tagged ‘PERSONNEL’

Telemarketing Help Desk

Take over the daily management of this group of seven individuals at two call centers.  Upon my arrival the operations were in shambles, the group frequently drew the ire of top management and many experienced staff had left the firm.

Upon analysis it became clear that there were no formal procedures or systems in place to address management concerns.  I instituted a turnaround plan that dramatically increased the overall performance of the group.

Within six months of taking over, this group was frequently praised in meetings of C-level executives for their outstanding performance.

Personnel Development System

This system was developed to help a large local grocery chain manage staff development, training and promotions. The software tracked employee performance, preferences and job requirements and helped match employees to those requirements.

Suggestion System

This system helped manage and track employee suggestions. It also helped track performance bonus awards and financial considerations of suggestion implementation. It was developed for a local grocery chain.

OnSchedule II

This employee scheduling system tracks various categories of time in organizations that operate using a rotating shift schedule. It is ideal for insuring that minimum staffing levels are in effect while scheduling employee time off and providing for conflict resolution. It also tracks employee certifications and skills inventory.  Managed development and planned its commercial launch.

Operations Scheduling

Designed and implemented a software solution for a company which enabled management to efficiently schedule employees using complex rotational basis. The system also accounted for spontaneous and scheduled absences.