Posts Tagged ‘Pascal’

Help Desk Software

Designed and led the development of a comprehensive Help Desk ticketing system. Software had an Artificial Intelligence component to facilitate expedient responses. It allowed a technician to key in a description of the issue. It would then suggest a series of solutions ranked based on their previous effectiveness.  Many Management Reports were also provided.

Additionally, it also facilitated a revenue boosting subscription service whereby data was shared with other organizations allowing them to use and contribute to the ever growing knowledge base.

OnSchedule II

This employee scheduling system tracks various categories of time in organizations that operate using a rotating shift schedule. It is ideal for insuring that minimum staffing levels are in effect while scheduling employee time off and providing for conflict resolution. It also tracks employee certifications and skills inventory.  Managed development and planned its commercial launch.

Employment Advantage Resource Network

Assisted a small firm in the preparation of a business plan for a nationwide employment service.  Developed a  scalable technical infrastructure plan to accommodate the dissemination of  large volumes of information.  Worked with owner to design internal systems, operational plan, marketing materials and financial forecasts.

Performance Exception Reporting

An add-on enhancement developed for a major power company that helps management track deviations from standard operating parameters. This system collects information on-line and reports those points outside user set criteria.  It was developed in response to EPA pollution requirements.

Automated Data Distribution

This is another enhancement developed for a major power producer to gather certain information and automatically distribute it to various programs for statistical analysis and subsequent graphing. These reports are given to top management and the EPA. This system, which  I suggested, will  save the company approximately five man weeks each year.